A centralized platform for college students to submit complaints and for the administration to review, manage and resolve complaints efficiently.
Submit, review and track complaints through one organized system.
The system provides a simple and organized way to manage college complaints from submission to resolution.
Students can submit complaints by selecting the relevant category and providing supporting evidence. The Principal Admin reviews complaints and can resolve them directly or forward complicated complaints to the relevant Staff In-charge. The system keeps complaint information organized and makes the process easier to monitor.
Students can submit complaints under the following categories.
Complaints related to academic matters and educational activities.
Complaints related to discipline and student conduct.
Complaints related to examinations, results and examination procedures.
Complaints related to harassment, safety and student protection.
Complaints related to fees, payments and other financial matters.
The system supports different users with clearly defined responsibilities.
The complaint process follows a simple and organized workflow.
Student creates an account before using the complaint system.
Student logs in, selects a category and submits a complaint with relevant details.
Principal Admin reviews the complaint and resolves or forwards it.
Staff In-charge updates the complaint status and adds remarks.
Select your role to access the Smart Complaint Management System for GGC.